Shipping policy

● Shipping (Common to Domestic and International Shipments)

Shipping fees are displayed on the confirmation screen before the order is finalized.
Our shipping warehouse is located in Tokyo.

Depending on circumstances, if we are able to prepare products earlier than the scheduled date, we will ship them as soon as they are ready.
On the other hand, shipments may be delayed beyond the scheduled shipping date due to concentrated orders or manufacturer stock shortages. In such cases, we will contact you again.

Regarding the product, ownership and risk of loss shall transfer to the customer at the time we hand the product over to the carrier.

● Domestic Shipping in Japan

  • The carrier is Yamato Transport (Yamato Takkyubin / Nekopos) .

  • Delivery times follow the transit times of Yamato Transport, but delivery may be delayed due to weather, road conditions, and so on.

In the following cases, the refund will be the amount after deducting the shipping fee, so please be aware in advance.

  • Refusal of delivery

  • Long-term absence

  • Storage period exceeded

  • Unknown address

  • Incomplete addressee information

Please be sure to check the delivery address before finalizing your order.

In addition, changes to the delivery address after shipment are not accepted.
If a package is returned because of absence or similar reasons, the return shipping fee will be borne by the customer.

● International Shipping (Outside Japan)

  • The carrier is EMS or DHL .
    (We cannot designate the carrier, but if you have a preference, please contact the store in advance)

  • APO/FPO addresses are not eligible for delivery.

  • We cannot ship to regions not covered by EMS/DHL.

If the order quantity is large, we may split the shipment into multiple packages.
Please wait a little while until all packages have arrived.

Delivery times follow the transit times of EMS/DHL, but it may take longer than usual due to weather, road conditions, or the status of customs clearance procedures.

After shipment, we will notify you of the tracking number.
Please check the delivery status on the local post office (EMS) or DHL tracking site.

In some countries and regions, packages are not delivered to the recipient's address, and pickup at a designated post office or similar facility may be required.
Transportation costs, fees, and so on incurred in that case will be borne by the recipient.

■ Important Information on International Shipping (Please Be Sure to Read)

  • For items shipped overseas, cancellations and returns cannot be accepted for any reason, including failure to clear customs.

  • In cases of failure to clear customs or refusal of delivery, return shipping costs and re-import fees may become high, or the product may be discarded.
    Therefore, neither the product price nor the shipping fee is eligible for a refund.

  • The same applies to the following cases, which are also not eligible for refunds:

    • Refusal of delivery

    • Long-term absence

    • Storage period exceeded

    • Unknown address

    • Incomplete addressee information

Before finalizing your order, please be sure to check the delivery address and phone number.

In addition, changes to the delivery address after shipment are not accepted.
If you wish to make a change, please consult the local post office (EMS) or DHL directly.
Fees incurred in that case will be borne by the customer.