Refund policy

■ Returns for Customer Convenience

We accept returns only when all of the following conditions are met.

  • When you contact us within 7 days of the product arrival date

  • Unused and unopened product

  • The product is returned by the method specified by our store

※ Shipping fees and various handling fees for returns are borne by the customer .
※ Shipping and handling fees at the time of order are not eligible for a refund .
※ For the customer's convenience, exchanges are not accepted (please place a new order after the return).
※ Even for store-pickup items, returns are not accepted at the store.
※ Some items are excluded from returns, so please note this.

■ Returns for Defective or Incorrectly Delivered Products

We take great care in managing our products, but
in the following cases, we will handle returns and exchanges at our expense .

  • Initial defect of the product

  • A product different from your order arrives

※ Please contact us within 7 days of the product arrival date.
※ We cannot respond after the deadline has passed, so please check the contents promptly after the product arrives.

■ Products That Cannot Be Returned

The following products cannot be returned or exchanged.

  • Products that have been used even once

  • Products that, while in the customer's possession, have developed scratches, stains, or damage

  • Products for which 8 or more days have passed since the product arrival date

  • Products for which 5 or more units of the same item were ordered

  • Products with a selling price of JPY 10,000 (tax included) or more

  • Pharmaceuticals, quasi-drugs, cosmetics, supplements and health foods, medical devices, and food products

  • Electric toothbrushes and oral irrigators

  • Figures, plastic models and model kits, Mini 4WD and slot cars, RC toys, model trains, airsoft guns and model guns, collectible cars, and candy toys

※ For the above products, returns and exchanges for the customer's convenience are not accepted.

■ Important Notes

  • Requests for returns, exchanges, or quantity shortages made after the deadline cannot be accepted.

  • For products delivered by cash on delivery (Collect Service), please be sure to accept delivery once.
    If you wish to return the product, the procedure will take place after you receive it.

  • Please note that if the above conditions are not met, returns cannot be accepted.

■ Return Procedure

① Please contact us in advance

Please contact our inquiry desk through the contact form, stating your order number and reason for return.
https://daiyodrugstore.com/pages/contact

② Please return the product

  • We will inform you of the return address

  • Please restore the product to the condition it was in when delivered, and enclose the delivery note.

  • At the time of shipping, be sure to keep the waybill number

③ Refund Processing

After we confirm the returned product, we will process your refund.

  • Credit card payments, etc.: Payment cancellation

  • Cash on delivery and other payment methods: Bank transfer to the account you specify

※ It may take about 7 to 10 days until the refund is completed.

■ About International Shipping

For orders shipped overseas,
returns and refunds after shipment are, in principle, not accepted.

Due to customs regulations, customs duties and import taxes, local delivery conditions, and so on,
return shipping or redelivery may be difficult, so please understand this in advance.

※ If the store is responsible, such as for product defects or incorrect delivery, we will review the situation individually and respond.